San Francisco Dental Wellness

Marketing Coordinator (August 2025 - Present)

Focus Areas

Lifecycle Marketing Digital Strategy

My Role

Drives lead acquisition, conversion, and patient retention at a fast-growing dental office.

Tools

Zoho CRM Canva Google Suite Carestack

Overview

Drives customer acquisition and lifecycle marketing at a specialized dental office. Leverages digital media, CRM optimization, and cross-functional collaboration to boost lead conversion, retention, and revenue growth.

San Francisco Dental Wellness Website

Lifecycle Marketing

Manages CRM workflows from patient intake to treatment acceptance and ongoing care.

Tracks the patient pipeline for ~18+ dental cases weekly using Zoho CRM
Presents high-value treatment plans ($6K–$8.5K) using value positioning and sales enablement
Implements timely follow-ups, nurture campaigns, and reactivation processes
Collaborates closely with doctors to align communication strategy with production goals
Launched a patient rewards app in February 2026 to boost loyalty and customer engagement

Lifecycle Marketing Stages

Digital Strategy

Executes marketing strategies across SEO, AI-driven search visibility, and social media to generate qualified leads.

Optimizes local SEO, Google Business performance, and referral channels to increase inbound interest
Leverages AI trends and brand positioning to improve discoverability
Uses targeted messaging and community outreach to strengthen market presence
Designs digital content and manages Instagram account, increasing account reach by 240%

Email Marketing + Social Media Engagement

I'd love to be in touch :D

Email me at tiffany.a.mok@gmail.com

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